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Have a question? We'd love to hear from you!

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Whether you have questions about our products, need a quote, or want to discuss a project, our team is here to help. Submit a quote request with as many details as you have available and one of our staff members will get back to you promptly.

Phone: 1300 111 423

Opening Hours: Mon – Fri: 8.30am–4.30pm

VIC Headquarters: 45 Logistics St, Keilor Park, VIC, 3042 (Pickup on request – please contact us to arrange collection)

NSW Branch: Unit 1, 269 Victoria Road, Rydalmere, NSW, 2116 (Pickup on request – please contact us to arrange collection)

WA Branch: Unit 1, 3 Blackly Row, Cockburn, WA, 6164 (Pickup on request – please contact us to arrange collection)

QLD Branch: 8/51 Prospect Road, Enoggera, QLD, 4051 (Pickup on request – please contact us to arrange collection)

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    Frequently Asked Questions

    Got questions? We’ve got you covered. Our FAQ section provides clear, straightforward answers to help you understand our process, policies, and services without any confusion.

    1.

    We ship Australia-wide, but if you’d like to pick up your order instantly, we can arrange collection from one of our offices during our operating hours. Most items are usually in stock, but we recommend calling ahead to confirm availability. Please note, some products such as custom items and safety sign prints are excluded. Click & Collect from other states can be arranged on request.

    2.

    Yes, express shipping is available. Please contact us directly.

    3.

    Yes. Our tactile indicators and stair nosings range meet Australian standards for safety and accessibility.

    4.

    Yes! You can use our new online design tool to create custom signs with your text, logos, or specific instructions. If you need help or advice, our team is happy to assist. Call us on 1300 111 423 or email us at orders@safetycivil.com.au.

    5.

    Our showroom is located at 45 Logistics St, Keilor Park VIC 3042 and is open Monday to Friday, 8:30am–4:30pm.

    Selected products are available for viewing in our showroom. If you’re looking for a specific item, please contact us before visiting to confirm availability.

    We ship Australia-wide. While we do not have showrooms outside Victoria, pickup may be available in other Australian states on request, subject to stock availability.

    6.

    Chances are, we have it! If you can’t find exactly what you need online, contact our team with the details, and we’ll help you find the right product or provide a custom solution.

    7.

    Depending on the product, we might be able to offer bulk discounts. Contact our team with your requirements, and we’ll provide a quote and advice to suit your needs. Call us on 1300 111 423 or email us at orders@safetycivil.com.au.

    8.

    Yes! We can provide technical documents, specifications, and datasheets for most products. Contact our team if you need a copy or assistance with any product documentation. Call us on 1300 111 423 or email us at orders@safetycivil.com.au.

    9.

    Yes! We can provide a quote or proforma invoice if needed.

    For the fastest option, simply add your items to the cart and proceed to checkout to view pricing and place your order. Your order will be confirmed and processed immediately.

    If you need a proforma invoice or PDF quote, you can request one during checkout. No payment details are required.

    10.

    Yes, installation services are available for larger orders. For smaller orders, we supply installation guides and technical documents to assist with setup. For further information, please visit the installation page.

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